Privacy Policy

1. Introduction

Chatty Cleans ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domestic cleaning services or visit our website.

2. Information We Collect

Personal Information

• Name and contact details (email, phone, address)
• Property access information (key locations, alarm codes)
• Payment information (bank details for invoicing)
• Special requirements or health-related information (for elderly care services)
• Emergency contact information

Automatically Collected Information

• Device and browser information
• IP address and location data
• Website usage patterns

3. How We Use Your Information

• To provide and improve our cleaning services
• To communicate with you about appointments and services
• To process payments and maintain accurate records
• To comply with legal obligations (tax, employment law)
• To ensure the safety and wellbeing of vulnerable clients
• To share relevant information with authorised family members

4. Data Sharing

We may share your information with:

• Our cleaning staff assigned to your property
• Authorised family members (with your consent, for elderly care)
• Payment processors for invoicing
• HMRC and pension providers (for payroll compliance)
• Professional advisors (accountants, legal)

We never sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data in transit and at rest
• Secure password and passkey authentication
• Access controls limiting who can view your information
• Regular security audits and updates
• Secure UK-based data hosting

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Financial records are kept for 7 years as required by HMRC.

8. Contact Us

For any privacy-related queries or to exercise your rights, please contact us:

• Email: privacy@chattycleans.co.uk
• Phone: 01onal XXX XXXX
• Post: Chatty Cleans, [Address], TF Postcode Area

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.